How can we help you today?
Our team are always happy to assist and can be contacted via the following channels..
Telephone: 01530 456952 (9.00am - 5.00pm Monday to Friday) - Calls are recorded for monitoring & training purposes
Showroom Opening Hours: 9:30am - 1pm If you'd like to visit outside these hours, please telephone in advance.
Address: Scale Model Scenery Limited, Unit 26 Tresillian Business Park, Probus, Truro, TR2 4HF, GB.
what3words: ///sheepish.earth.political
Email: help@scalemodelscenery.co.uk
Or, if you'd rather, please use this simple form below, to get your enquiry to us. It'll automatically pop your message into our support team's pigeonhole ready for them to get their thinking caps on and get back to you forthwith! As soon as your enquiry is picked up, it'll be give a number, a bit like a cloakroom ticket. This means your message has been safely popped into one of our pigeonholes and we're more than likely working on right there and then. Please do bear with us though, especially over the weekend and public holidays as we all have families that we need to spend time with. So if you don't receive a reply immediately, it doesn't mean we don't care. We really do! And we'll be in touch just as soon as we can.
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How To Find Our Showroom
You're also welcome to visit us if you wish... Showroom opening hours are usually 9:30 and 1:00pm most weekdays, but we do advise phoning ahead please to avoid disappointment, particularly if you wish to visit outside these hours. We don't have a shop as such, more a showroom with a selection of things on display which you're welcome to come and enjoy. We have a number of dioramas as well as a couple of micro-layouts on show and we offer a "Click & Collect" service from our factory.
We're really easy to find. We're just off the A390 between Truro and St Austell in Cornwall. We're about half a mile from the village of Tresillian, on a small industrial estate behind the Mercedes Benz Truro showroom. As soon as you see the Mercedes Benz showroom, take the exit from the A390 onto the B3275 towards Ladock & Probus. Take the turning on the left immediately after the Mercedes Benz showroom entrance and drive between the two Collins of Probus buildings. Turn left and we're right at the very end of the yard, on the left... Unit 26. Here's a handy map!
Parking Facilities
We're on quite a busy industrial estate but there's usually plenty of parking. Just be courteous to other users of the industrial estate and avoid blocking entrances to other units please.
Free WiFi
Yes (well in theory) we have free WiFi for customers. See the poster in our showroom for how to access it.
Can I Place An Order While At The Showroom?
Yes, we have ordering facilities at our factory with a catalogue to browse and order forms. You can then order and pay via our system in the showroom whilst we prepare you order for collection. In most cases it only takes a few minutes to collate an order, but on some occassions there may be a wait while we manufacture some items to order if we're low on stock. Payments can be made via all major payment cards.