Help

About Our Kits

Our kits are designed to be “as close to the real thing as possible” once assembled, but please bear in mind when purchasing that they are different from other card kits from other manufacturers. Due to the construction process, the texture finishes are supplied as separate sheets rather than pre-glued to the card base layers. Doing it this way enables you to achieve a superior, more realistic to the finished building with no visible cut card edges.

Prices

All prices displayed on the site include UK Vat at 20% unless otherwise stated. For customers purchasing from countries outside the EU, such as Australia, New Zealand and the United States, the VAT amount will be automatically deducted at the checkout when you select your country of residence.

Delivery

All orders are dispatched in board backed “Do Not Bend” Envelopes, or sturdy cardboard boxes to ensure that your order reaches you in perfect condition (please do your bit and recycle the packaging where possible). Most orders are usually dispatched the same day, but we are a small, family run business, so during busy times, this may not always be possible. If you require guaranteed next working day service, please ensure you place your order before 12 noon and choose the appropriate, express delivery option for shipping at the checkout.

Standard Delivery
Delivery on all orders under £25 is charged at a flat rate of £2.50 to go towards postage and packaging costs. The standard shipping service we use is Royal Mail 2nd Class for all inland mail and Royal Mail Airmail for all international orders.

Free Delivery
All UK Mainland orders over £25 are eligible for Free Delivery and will be sent by Royal Mail 2nd Class post in most cases. Please allow 3 to 5 days from date of dispatch for delivery, although it’s usually much quicker than that.

First Class
UK Mainland orders over £25 may be upgraded to First Class delivery (1 to 2 working days) for a fixed cost of £2.5 per order. Certain orders may also be upgraded to First Class by us, at our discretion.

Guaranteed Next Day Delivery
For guaranteed next working day delivery (Monday to Friday), there is a fixed charge of £7.95. All orders using this service will be dispatched either via Royal Mail Special Delivery (before 1pm) or UPS 24 Hour Courier Service.

Returns & Refunds

In the unlikely event that you are unhappy with your purchase, you are welcome to return any unused, unopened products to us at the address below, complete with the original invoice.

Simply changed your mind? No problem… In accordance with the distance selling regulations, you have the right to cancel your order should you change your mind, and receive a full refund up to 14 days from the date of delivery. Simply return the items to us at the address below, along with the original invoice. A full refund will then be issued via your original payment method or as a gift voucher if you prefer, when your goods arrive back here and have been checked by our team. Please note, all returned products must be in a resalable condition.

Faulty Items

We check all items before dispatching, but we’re only human, and occasionally the odd one slips through the net. Please let us know about any faults in any of your purchased goods as soon as possible so that we can rectify the issue swiftly. We will either send you replacement parts or components where possible, or ask you to return it to us for replacement. At present we do not offer a free returns service, but we will of course refund the cost of return postage on faulty items to you via your original payment method.

Return Address:

Scale Model Scenery Limited
62 Station Road
Hugglescote
Leicestershire
LE67 2GB
United Kingdom

Company Information

Registered Office: 62 Station Road, Hugglescote, Leicestershire, LE67 2GB
Company Registration No: 09285642
VAT Reg No: 197 8172 54