UK orders under £65
(Excluding heavier items: Ballast, baseboards/storage drawers & track)
You can choose from these options at checkout:
Standard Delivery: 2 - 3 Working Days* = £3.99 via Royal Mail Tracked 48
Express Delivery: 1 - 2 Working Days* = £5.99 via Royal Mail Tracked 24
*Both services are fully tracked. We are a small, family-run business, so during busy times, handling times stated below may vary, particularly during the busy season (October to May).
UK orders over £65
(Excluding heavier items: Ballast, baseboards/storage drawers & track)
You can choose from these options at checkout:
| Standard Delivery | 2 to 3 Working Days | FREE | Royal Mail Tracked 48 |
| Express Delivery** | 1-2 Working Days** | £5.99 | Royal Mail Tracked 24 |
**Express Delivery is not a guaranteed next-day service. While your order may arrive the following day in many cases, please keep in mind that handling time can sometimes take 1-2 days. If you do need guaranteed next-day delivery, we recommend giving us a call on 01872 248878 to check availability and place your order direct.
The time frames listed in the above tables only cover the shipping time and don't include the time it takes to handle and prepare your order. Please allow an extra 1 to 2 days handling time when ordering.
UK orders for heavier items
(Ballast, baseboards/storage drawers & track)
Large/heavy items do not qualify for free shipping over £65.
If your item is classified as a heavier item for delivery, you will see that you can choose from the following options at checkout:
| Standard Delivery | 2 to 3 Working Days | £6.50 | ParcelForce |
| Express Delivery | 1-2 Working Days | £8.50 | ParcelForce |
EU and Overseas Delivery
At present, we cannot ship to the EU due to the new PPWR Packaging Requirements. Whilst all of our packaging is 100% compliant, the costs of complying with the administrative side of the regulations mean it's not currently commercially viable.
We're really sorry!
We do however ship to the following non-EU countries: Algeria, Argentina, Australia, Brazil, Canada, Chile, Columbia, Egypt, Iceland, India, Iran, Iraq, Israel, Japan, Jordan, Kazakhstan, Korea Republic, Kuwait, Lebanon, Morocco, New Zealand, Oman, Qatar, Russia, Saudi Arabia, South Africa, Syria, Tunisia, Republic of Türkiye, United Arab Emirates, United Kingdom, United States of America, Uruguay.
NON-EU Delivery Charges
NON-EU delivery charges are calculated automatically at the checkout based on the destination country and the weight of the shipment.
If you're ordering heavier items such as ballast, baseboards and storage drawers, a delivery charge may not be displayed when you checkout. In this case, we will follow the process below:
- Your order will be prepared for shipping.
- Quotation for shipping will be emailed to you.
- On approval, we'll issue an invoice for the shipping charge.
- As soon as the invoice is paid, we will dispatch your order and email you tracking details.
Most orders are dispatched in board-backed "Do Not Bend" Envelopes, or sturdy cardboard boxes to ensure that your order reaches you in perfect condition (please do your bit and recycle the packaging where possible).
Returns and Refunds
In the unlikely event that you are unhappy with your purchase, or have changed your mind, you are welcome to return any unused products for a refund up to 30 days from receipt. Any items returned for a refund must be in a saleable condition, so please use the original box or packaging where possible.
Please return your unwanted items with the original invoice. Simply tick the relevant box in the "Returns" column next to the item(s) you're returning. Then pop the invoice and item(s) into the box or envelope ready to post.
Please post all returns to:
Returns Department
Scale Model Scenery Limited
Unit 26 Tresillian Business Park
Probus
Truro Cornwall
TR2 4HF
Unfortunately, we cannot cover the cost of returns (sorry), and customers are required to pay for return postage back to our HQ. We highly recommend using a tracked service such as Royal Mail Signed For. This is a fully insured service, so covers if anything goes missing in transit. Standard First and Second Class services from Royal Mail are not tracked or insured. Should anything go missing in transit, we will not be able to issue a refund.
Once a return has been received, please allow 5 to 7 working days for your return to be processed. Each return has to be checked over by us and a refund is then issued via your original payment method.
Any burning questions?
Please reach out to us at help@scalemodelscenery.co.uk or by telephone: 01872 248878 where we will be happy to help. Thanks!