Shipping policy
UK and NON-EU Countries Delivery
We ship to the following:
Algeria, Argentina, Australia, Brazil, Canada, Chile, Columbia, Egypt, Iceland, India, Iran, Iraq, Israel, Japan, Jordan, Kazakhstan, Korea Republic, Kuwait, Lebanon, Morocco, New Zealand, Oman, Qatar, Russia, Saudi Arabia, South Africa, Syria, Tunisia, Republic of Türkiye, United Arab Emirates, United Kingdom, United States of America, Uruguay.
Overseas Delivery Charges
We are finally able to deliver worldwide! So... overseas delivery charges are calculated automatically at checkout based on the destination country and the weight of the shipment.
If you're ordering heavier items such as ballast, baseboards and storage drawers, a delivery charge may not be displayed when you check out. In this case, we will follow the process below:
- Your order will be prepared for shipping.
- Quotation for shipping will be emailed to you.
- On approval, we'll issue an invoice for the shipping charge.
- As soon as the invoice is paid, we will dispatch your order and email you tracking details.
Most orders are dispatched in board-backed “Do Not Bend” Envelopes or sturdy cardboard boxes to ensure that your order reaches you in perfect condition (please do your bit and recycle the packaging where possible).
UK orders under £65
(Excluding large/heavier items: Baseboards & track)
You can choose from these options at checkout:
| Standard Delivery | 2 to 3 Working Days* | £3.99 | Royal Mail Tracked 48 |
| Express Delivery | 1-2 Working Days* | £5.99 | Royal Mail Tracked 24 |
*Both services are fully tracked and are available for orders up to 30kg in weight. We are a small, family-run business, so, during busy times, handling times stated below may vary, particularly during peak season (October to May).
UK orders over £65
(Excluding large/heavier items: Baseboards & track)
You can choose from these options at checkout:
| Standard Delivery | 2 to 3 Working Days | FREE | Royal Mail Tracked 48 |
| Express Delivery** | 1-2 Working Days** | £5.99 | Royal Mail Tracked 24 |
**Express Delivery is not a guaranteed next-day service. While your order may arrive the following day in many cases, please keep in mind that handling time can sometimes take 1-2 days. If you do need guaranteed Next Day delivery, we recommend giving us a call on 01872 248878 to check availability and place your order direct.
The time frames listed in the above tables only cover the shipping time and don't include the time it takes to handle and prepare your order. Please allow an extra 1 to 2 days handling time when ordering.
UK orders for heavier items
(Baseboards & track)
Large/heavy items do not qualify for free shipping over £65.
If your item is classified as a heavier item delivery, you will see that you can choose from the following options at checkout:
| Standard Delivery | 2 to 3 Working Days | £6.50 | ParcelForce |
| Express Delivery | 1-2 Working Days | £8.50 | ParcelForce |
Any burning questions?
Please reach out to us at help@scalemodelscenery.co.uk or by telephone: 01872 248878 where we will be happy to help. Thanks!